Reference

Your data rules at dewajp

Your account can move from Lightning Roulette, Aviator, and Football Betting to wallet checks with DANA, OVO, GoPay, and QRIS, and this Privacy Policy explains what data we…

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dewajp Your data rules at dewajp
CONTACT ROUTES

Three contact paths for privacy requests

Privacy requests work better when you send them through the right channel from the start. Our support team is available 09:00-23:00 WIB through live chat and email, and your account area has a request path for data changes. Include your username, account phone or email, and the payment rail involved, such as QRIS or GoPay, so we can match the request without exposing extra data.

Team online

Live chat privacy help

Use live chat between 09:00 and 23:00 WIB for quick privacy questions about login alerts, cookie choices, or payment status tags. We may ask you to confirm your account phone before sharing any account-specific details.

Email data requests

Send longer requests to [email protected] when you need data access, correction, or deletion checks. Add your username, account email, and the affected DANA, OVO, GoPay, or QRIS reference if payment data is involved.

Account request path

From your account, follow Profile > Privacy Request to ask for a data update or export. That path keeps the message attached to your session, which helps us confirm the sender before action.

DATA HANDLING

Six ways we protect account data

Security on the policy side is practical: we limit who can view account data, separate wallet references from support chat text where we can, and check unusual device activity before changing sensitive…

Account setup data

When you create an account, we collect username, phone or email, password hash, and time stamp. We use that data to identify your account, send security prompts, and handle privacy requests you send later.

Cookie choices

Cookies remember login state, language preference, and fraud checks across mobile browser sessions. You can clear them in Chrome through Settings > Site settings > Cookies, but clearing them may require a new login.

Device checks

We record device type, IP range, browser, and failed login attempts to spot account access that does not match your usual pattern. If a change looks risky, support may ask for extra confirmation.

Payment references

DANA, OVO, GoPay, and QRIS records are stored as transaction reference, amount, time, status, and account match result. We do not need unrelated wallet balances to process your privacy request.

Retention periods

We keep account, payment, support, and security records for the period needed to run the account, answer disputes, meet legal duties, and protect against repeated misuse. Older data is removed or anonymised when suitable.

Change requests

You can ask us to correct contact data, update a payment reference, or check deletion options by live chat, email, or Profile > Privacy Request. We confirm identity before changing sensitive fields.

Privacy questions before you open account

These answers focus on how our Privacy Policy affects your account before and after you join. We explain what we collect, why certain wallet records matter, how cookies work on mobile browsers, and what you can ask us to change. If your question involves access to the lobby or a market rule, our answer will use where local law permits or depends on local law.

We collect account details, login records, device signals, cookie choices, payment references, and support messages. For DANA, OVO, GoPay, and QRIS, we store transaction references and status so wallet activity can be matched to your account.

No. Our policy covers the payment data needed to match a transaction: reference number, amount, time, status, and account name check. We do not ask for unrelated wallet balances or personal wallet history.

Open Profile > Privacy Request or contact live chat from 09:00 to 23:00 WIB. We may ask for your username and a recent QRIS or GoPay reference before changing contact details.

We keep data while your account is active and for a further period needed for disputes, security checks, payment reconciliation, and legal duties. When data is no longer needed, we remove or anonymise it.

Some cookies are needed for login, language choice, and fraud checks on mobile browsers. You can clear cookies in your browser settings, but you may need to log in again and repeat device verification.

You can ask for deletion through [email protected] or Profile > Privacy Request. We will confirm identity, check payment and dispute obligations, then explain what can be removed and what must stay for legal reasons.

Yes, privacy checks can affect account access when device activity, payment references, or identity details do not match. Access to Lightning Roulette, Aviator, Football Betting, and other rooms is handled where local law permits.

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